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Liaison Group gives customers the power of choice and convenience through self-service e- portal

August 16, 2023

Leading non-banking financial services provider Liaison Group has today unveiled a revolutionary self-service e- portal that allows customers to choose their preferred insurer when in need of insurance services.

The portal therefore gives customers the freedom to compare options with different insurance companies and in turn make more informed decisions on how much they want to spend.

“Our aim is to give our customers unlimited access to their policy information whenever they need it,” Said Tom Mulwa, Group Managing Director of Liaison Group. “With the portal, customers will be able to choose which product suits them, at a convenient price. It also offers us a great opportunity to provide a more meaningful experience for our clients as well as enable us to engage them through a number of key client-broker touch points.”

Through the portal, customers will be able to choose products ranging from Auto Insurance, Personal Accident, Last Respect, Household and Business Insurance. As a result, they will have an opportunity utilize the functionalities of a single platform to gain visibility across an entire spectrum of business, delivering integrated capabilities to manage policy information through a single click of a button.

The process of purchase takes a maximum of 3 minutes on average and the customer will have all the details he/she requires.

The unveiling of the platform marks the beginning of an exciting journey that puts the customer at the centre of Liaison Group’s operations as promised during the rebrand last year. It also serves as a stepping stone for future innovations that seeks to empower the discerning customer.

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