There was excitement among Liaison Group staff and guests alike as they arrived at the Serena Hotel on Wednesday 21st August 2019 to be part of Healthcare providers’ engagement forum, the first of its kind in the country. The main objective of the engagement is to promote a better relationship between Liaison Group and Healthcare providers in the industry. The engagement was timely as various stakeholders in the industry are working towards providing quality and value – based healthcare to our clients across the country.
Speaking during the forum, the Group Managing Director Mr. Tom Mulwa was keen to express his gratitude to all providers for the support they have accorded Liaison Group throughout the years to see to it that we offer the best healthcare services. Additionally, Liaison Healthcare Group Head Julius Kitheka reiterated the need for innovation in the industry to ensure that we improve on the patient turnaround time during treatment which has been a big challenge. “To tackle this problem, we have come up with our ICT driven system, the LCT. The system is able to capture real-time data, fast-track patient management history, relay claims online which will immensely reduce reconciliation challenges to our providers”, Mr. Kitheka noted.
The providers also got a chance to interact with Liaison Group through a panel discussion which was an opportunity to understand and clarify on some of the issues raised. At the same time, it allowed us to learn from the healthcare providers on areas we need to improve on in terms of service delivery. We hope to conduct more of these engagements on a quarterly basis, not only in the healthcare department but with all our clients and stakeholders from the four business units.